Implementation Process

Arcspan’s multi-phase implementation process ensures that our solution is deployed to meet your company’s individual needs. Your dedicated care team at Arcspan will facilitate effective and efficient implementation, offer comprehensive training to your staff and ensure that your company has the tools and support it requires to make optimal use of your new professional services tools.

1. Planning the Project

The initial phase involves a Planning Session to outline and document your expectations and objectives. This session includes a review of Arcspan’s functionality, your existing business processes, and the development of the overall project plan, including the determination of roles and responsibilities. The resulting project plan is used as the foundation of your customized implementation.

2. Customize the Solution

The second phase begins with a solution customization session. We work with your project team and key stakeholders to analyze and redefine the business processes that are impacted or supported by Arcspan and customize its structure to address these processes.

3. Installation

Prior to installation, your current infrastructure is reviewed to ensure it is ready to support your new toolset. If required, our professionals can provide complete infrastructure consulting services. Based on the solution customization session, your Arcspan implementation specialist installs and configures the solution and trains your administrators for post-implementation upkeep of the system.

4. Pilot the Solution

In phase four, pilot testing ensures that your Arcspan solution is ready for full deployment. It includes a process review, the development and execution of test scenarios, as well as processes and configuration fine-tuning. This phase also includes preparation for end-user training, which includes the development of customized training exercises, a training database and customized training materials.